PRIVACY POLICY

Privacy Policy – ​​The Fragranza Group

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on our website (the "Site"). This site is operated by the Fragranza Group.

PERSONAL INFORMATION WE COLLECT

Device information

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser,
  • Your IP address,
  • Your time zone,
  • Cookies installed on your device.

By browsing the Site, we also collect:

  • The pages or products viewed,
  • The source of your visit (referring site, search, advertisement),
  • The way you interact with the Site.

This data is called "Device Information".

We collect this information using the following technologies:

  • Cookies: data files with a unique identifier.
  • Log files: record certain actions (IP, browser type, ISP, exit pages, date/time).

Web beacons, pixels and tags: electronic files that allow us to understand navigation on the Site.

Order information

When you make a purchase or attempt to make one, we collect:

  • First and last name,
  • Billing address,
  • Delivery address,
  • Payment information (including card numbers),
  • Email address,
  • Phone number.

We call this "Order Information".

When we talk about Personal Information, we are referring to Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use order information to:

  • To process all purchases made on the Site,
  • Manage payments,
  • Organize the expedition,
  • Send confirmations and invoices,
  • Communicating with you,
  • Check orders to prevent risks or fraud.
  • Sending you information or promotions according to your preferences.

We use device information to::

  • Detect potential risks or fraud (especially via IP address),
  • Improve the user experience and optimize the Site,
  • Analyze how customers navigate and interact with the Site,
  • Evaluate the performance of our marketing or advertising campaigns.

 

SHARING YOUR PERSONAL INFORMATION

We only share your data with third parties necessary for the proper functioning of the Site, for example:

  • Shopify (if used) to host the online store;
  • Google Analytics to analyze Site traffic and usage.

These partners may access your data according to their own privacy policies.

We may also disclose your information to:

  • Comply with applicable laws and regulations.
  • Responding to a legal request (warrant, summons, etc.),
  • Protect our rights.

LIQUIDATION PRODUCTS

The perfumes sold in the Liquidation section are offered at reduced prices due to certain characteristics inherent to this type of product. It is important to note that the perfume level in the bottles may vary and that the bottle may not be completely full.

However, to ensure complete transparency, the amount of perfume remaining is always indicated approximately in each product description. The percentage or estimated level mentioned corresponds to a reliable visual assessment.

By purchasing a perfume in the Liquidation section, the customer acknowledges having read this information and accepts the conditions associated with this type of sale.

OUR PRODUCTS

All perfumes sold on our site are final sale. Due to the nature of the product and for hygiene and safety reasons, no exchanges or refunds will be accepted after purchase.

Some perfumes may be offered in open boxes. These products come directly from factories or official channels and are 100% authentic. Any manufacturing defects are solely related to the bottle's appearance and may include, but are not limited to: minor scratches, bubbles in the glass, molding irregularities, imperfect paint or coating, a slightly off-center logo, or a poorly fitting cap. These imperfections are purely cosmetic and do not affect the liquid, fragrance, concentration, longevity, or quality of the perfume, which remains identical to a new, sealed product.

By purchasing a perfume in an open box, the customer acknowledges and accepts the possible presence of these original factory aesthetic imperfections, without impact on the use or the olfactory experience.

Perfumes are flammable products. They must be kept away from any flame, heat source or spark, and out of reach of children.

By validating an order on our site, the customer confirms that they have read and accepted this entire policy.

BEHAVIORAL ADVERTISING

We use your information to provide you with targeted advertisements or communications that may be of interest to you.

You can disable targeted advertising here:

You can also unsubscribe via the Digital Advertising Alliance:

DO NOT FOLLOW

When your browser sends a Do Not Track signal, our Site does not alter its operation or collection practices.

DATA RETENTION

When you place an order, we retain your information for as long as necessary for management and follow-up, unless you ask us to delete it.

AMENDMENTS

This policy may be updated to reflect changes for:

  • Regulatory,
  • Legal,
  • Operational,
  • Related to our internal practices.

CONTACT US

fragranzaelite@gmail.com